RETURNS & REFUNDS
Clear After-sales Support
Buy Now and Group Buy orders may follow different handling rules depending on order status and product condition.
Before Group Confirmation
Contact us through your order or support channel for cancellation or next-group options under the current policy.
After Group Confirmation
Once sourcing begins, cancellation options depend on the actual sourcing and fulfilment stage.
Damaged / Wrong Item
Keep photos of the item and packaging and contact us with your order number.
Missing Item
Send your order number and unpacking details so we can investigate.